Terms of service

What the service is

I-80 Roadside, Iowa arranges towing and roadside help 24/7 on Interstate 80 in Iowa and at its exits. That covers towing, winch-outs, flat tire changes and replacement tires, jump starts and battery replacement, car lockouts, fuel delivery and small roadside repairs. It does not make, cut or program car keys and offers no locksmith service.

IC Roadside and Keys LLC runs I-80 Roadside, Iowa and this website. Calls to I-80 Roadside, Iowa are answered 24/7 by IC Roadside and Keys LLC dispatch in Iowa City, Iowa. Dispatch sends an available tow truck or roadside technician, which may be an independent company, and tells you the price before anyone is sent. In these terms, “we” means IC Roadside and Keys LLC.

Price and approval

Each service has a base price, shown on this site as a from-price. The final price can be higher because of availability, time of day or night, distance, weather, vehicle type and similar factors. Before anyone is sent, we tell you the final price, the timing and any part you will pay in cash. We also tell you the cancellation, gone-on-arrival and service-call fees, and you approve them. We make no charge before that approval.

Payment

A payment card is required for every job, including one paid partly in cash. Giving the card does not charge it: we hold it before help is sent and charge it after the job. A cash part, if there is one, is paid to the person who does the job, in the amount agreed before dispatch. Pay only that amount; anything more has to go through us as a new price. Your receipt shows the card amount and the cash amount agreed.

Fees

Three fees may apply: cancellation, gone-on-arrival and service-call. The gone-on-arrival fee covers the case where help comes and the vehicle is not there. The service-call fee covers the case where help comes but the job cannot be done, for example when more work is needed and you turn down the new price. We set out whichever of them could apply, and you approve it, before dispatch.

If the job changes on scene

If the person sent finds that more work is needed, they report it to us, and we give you a new price for it. You approve it or turn it down. If you turn it down and the original job cannot be done, we take the service-call fee from the held amount and release the rest of the hold. We then offer you a tow or a referral.

If no one can take the job

If no tow truck or roadside technician can take the job, we tell you, delete the payment details you gave and charge nothing.

Booking ahead

You can book a job days before it is needed. A payment card is still required. It stays on file with no hold until the job time, is held before help is sent at or shortly before that time, and is charged after the job. If the price changes when the job is set up, you approve it again first.

Contact

Questions about these terms go to (319) 319-4889.